{"id":529,"date":"2026-06-18T16:46:35","date_gmt":"2026-06-18T16:46:35","guid":{"rendered":"https:\/\/beta.ahscp.pt\/pagina-inicial\/?page_id=529"},"modified":"2026-06-18T16:51:52","modified_gmt":"2026-06-18T16:51:52","slug":"resolucao-alternativa-de-litigios-ral","status":"publish","type":"page","link":"https:\/\/beta.ahscp.pt\/pagina-inicial\/resolucao-alternativa-de-litigios-ral\/","title":{"rendered":"Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios (RAL)"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"529\" class=\"elementor elementor-529\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-983c237 e-flex e-con-boxed e-con e-parent\" data-id=\"983c237\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-55c6f01 elementor-widget elementor-widget-heading\" data-id=\"55c6f01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios (RAL)\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-841bc78 e-flex e-con-boxed e-con e-parent\" data-id=\"841bc78\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5faa6de e-con-full e-flex e-con e-child\" data-id=\"5faa6de\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c6a06a5 elementor-widget elementor-widget-heading\" data-id=\"c6a06a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Informa\u00e7\u00e3o ao Consumidor\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f17ba62 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"f17ba62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25939c1 elementor-widget elementor-widget-text-editor\" data-id=\"25939c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Em cumprimento da Lei n.\u00ba 144\/2015, de 8 de setembro, informa-se que, em caso de lit\u00edgio na presta\u00e7\u00e3o de servi\u00e7os, o utente (consumidor) pode recorrer a uma Entidade de Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios de Consumo.<\/p><p>Estas entidades independentes disp\u00f5em de pessoal especializado e de forma imparcial ajudam o consumidor e a empresa a chegar a um acordo amig\u00e1vel, sendo uma alternativa r\u00e1pida e econ\u00f3mica aos tribunais.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-11491b4 e-con-full e-flex e-con e-child\" data-id=\"11491b4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-274a9c7 elementor-widget elementor-widget-heading\" data-id=\"274a9c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Centro Nacional de Informa\u00e7\u00e3o e Arbitragem de Conflitos de Consumo (CNIACC)\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4363e1f elementor-widget elementor-widget-text-editor\" data-id=\"4363e1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Por regra, a entidade competente para a nossa \u00e1rea geogr\u00e1fica de atua\u00e7\u00e3o (Seia) \u00e9 o CNIACC.<\/p><p><strong>Telefone:<\/strong>\u00a0213 847 484<br \/><strong>E-mail:<\/strong>\u00a0cniacc@unl.pt<br \/><strong>Website:<\/strong>\u00a0<a href=\"https:\/\/www.cniacc.pt\" target=\"_blank\" rel=\"noopener\">www.cniacc.pt<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15484f4 elementor-widget elementor-widget-heading\" data-id=\"15484f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Mais Informa\u00e7\u00f5es\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3efaf4d elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"3efaf4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c733f4c elementor-widget elementor-widget-text-editor\" data-id=\"c733f4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0<strong>AHSCP &#8211; Associa\u00e7\u00e3o Humanit\u00e1ria Social e Cultural de Pinhan\u00e7os<\/strong>\u00a0n\u00e3o se encontra vinculada por ades\u00e3o ou imposi\u00e7\u00e3o legal decorrente de arbitragem necess\u00e1ria a qualquer entidade de resolu\u00e7\u00e3o alternativa de lit\u00edgios de consumo, no entanto, prestamos toda a colabora\u00e7\u00e3o necess\u00e1ria para a resolu\u00e7\u00e3o de eventuais conflitos.<\/p><p>Para obter mais informa\u00e7\u00f5es sobre os seus direitos enquanto consumidor, e para consultar a lista completa das entidades de Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios em Portugal, poder\u00e1 consultar o\u00a0<strong>Portal do Consumidor<\/strong>\u00a0em\u00a0<a href=\"https:\/\/www.consumidor.gov.pt\" target=\"_blank\" rel=\"noopener\">www.consumidor.gov.pt<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios (RAL) Informa\u00e7\u00e3o ao Consumidor Em cumprimento da Lei n.\u00ba 144\/2015, de 8 de setembro, informa-se que, em caso de lit\u00edgio na presta\u00e7\u00e3o de servi\u00e7os, o utente (consumidor) pode recorrer a uma Entidade de Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios de Consumo. Estas entidades independentes disp\u00f5em de pessoal especializado e de forma imparcial ajudam [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-529","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/beta.ahscp.pt\/pagina-inicial\/wp-json\/wp\/v2\/pages\/529","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/beta.ahscp.pt\/pagina-inicial\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/beta.ahscp.pt\/pagina-inicial\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/beta.ahscp.pt\/pagina-inicial\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/beta.ahscp.pt\/pagina-inicial\/wp-json\/wp\/v2\/comments?post=529"}],"version-history":[{"count":4,"href":"https:\/\/beta.ahscp.pt\/pagina-inicial\/wp-json\/wp\/v2\/pages\/529\/revisions"}],"predecessor-version":[{"id":534,"href":"https:\/\/beta.ahscp.pt\/pagina-inicial\/wp-json\/wp\/v2\/pages\/529\/revisions\/534"}],"wp:attachment":[{"href":"https:\/\/beta.ahscp.pt\/pagina-inicial\/wp-json\/wp\/v2\/media?parent=529"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}